Terms of service.

The basics.

Our full Terms of Service are currently being drafted by our legal team and will be published prior to our official launch. By using Rylo Health, you agree to the following core terms.

• Rylo Health is a telehealth platform that connects patients with licensed healthcare providers. We do not directly employ physicians or provide medical services.
• All treatment decisions are made by independent licensed providers. Rylo facilitates the connection and administrative process only.
• Compounded medications dispensed through our platform are not FDA-approved products. They are prepared by licensed 503A compounding pharmacies based on a valid prescription.
• You must be 18 years of age or older to use this platform.
• You may cancel your subscription at any time with no cancellation fee. Refund eligibility depends on the stage of your treatment cycle.

Membership and billing.

Membership provides access to Rylo's telehealth services and member pricing. Membership fees cover platform access only; they do not pay for medication, consultations, or prescriptions, which are billed separately when applicable. Medication is dispensed only after a licensed provider reviews your intake and determines it is clinically appropriate.

Refund eligibility is described in our Refund Policy. If you are determined medically ineligible at intake, applicable fees are refundable.

Account and conduct.

You are responsible for maintaining the security of your account and for all activity under it. You agree to provide accurate medical information at intake and to use the platform only for lawful, personal purposes.